Zips Car Wash Reviews

I am extremely disappointed with how my damage claim was handled by this car wash. On July 2, 2026, my Jeep was damaged while going through the wash.

The on-duty manager completed a claim report and took photos of the damage. Unfortunately, my email address was entered incorrectly on the claim, requiring me to return to the location to follow up. During that visit, I was shown documentation indicating that my claim had been accepted and approved, and I was instructed to obtain two repair estimates. I promptly obtained the requested estimates and submitted them to Kyle West as directed.

After receiving no response, I followed up to confirm receipt and ask about next steps. I was then informed that the claim would no longer be approved because the damaged light bar was considered an aftermarket accessory rather than factory-installed equipment. This explanation was concerning because there were no visible signs at the entrance, payment area, or car wash entrance indicating that the company was not responsible for damage to aftermarket accessories or that customers entered at their own risk. Additionally, neither of the two employees assisting me at the time informed me of any such policy before I entered the wash.

After receiving the denial, I returned to the location and documented the signage with photos and video. I then respectfully requested that the company reconsider its decision and honor the claim that had previously been approved. To date, I have not received a response or acknowledgment of my follow-up communication. I normally do not post negative reviews, but after multiple attempts to resolve this matter directly and professionally, I feel it is important to share my experience so that other customers can make informed decisions.

My concern is not only the damage itself, but also the lack of communication and the reversal of an initially approved claim after I completed the steps the company requested. I hope the company will reconsider and work toward a fair resolution.

Dont spend your hard earned money here. $24 for a car wash and it came out as if my tailgate never touched a brush and the tire shine I paid extra money for was not visible.

I asked for it to be run back through again and for them to manually brush the back as most car washes do routinely without asking. It was sent through a second time with no extra attention and no better result. I went into the office to see if someone could rectify the situation and a snotty attendant told me they would not send it through a third time and that I could complain to corporate. I did just that and corporate totally blew me off.

No attempt to give me a free wash. No attempt to reimburse me for my substandard experience. There are at least two other car washes within a 2 mile radius. Dont waste your money here.

Since I have now made two complaints to the ownership and Both were nothing but nasty, I will make good on my promise to post a bad review on every site I can find. Karma is a *** Hopefully, I will cost them $24 1000 times over.

This is not the way you do business. Hire someone other than lazy snotty people to run your business.